Payment policy
This Payment Policy describes how payments are processed for purchases made through kolekcionars, as well as the responsibilities and expectations that apply to customers during the checkout experience. Our objective is to maintain clarity, ensure secure transactions, and support a smooth purchasing process from the moment an order is placed.
1. Accepted Payment Methods
We accept a range of electronic payment methods made available on the checkout page. These may include major debit and credit cards, digital payment services, or other secure electronic options supported by our processing partners. Payment method availability may vary depending on operational updates or technical requirements. Customers are responsible for ensuring that their selected payment method is valid and authorized at the time of purchase.
2. Payment Authorization
When an order is submitted, the chosen payment method must be successfully authorized before processing can begin. Authorization may involve verification by financial institutions or payment gateways to confirm the validity of the account and protect against fraudulent activity. Orders cannot proceed to fulfillment until authorization is confirmed. If authorization fails, customers may need to provide an alternative payment method.
3. Order Review and Verification
To maintain transactional security and protect against misuse, kolekcionars may review certain orders prior to final acceptance. This review may involve verifying billing information, contacting the customer for clarification, or conducting automated fraud screening. If verification cannot be completed, or if inconsistencies are identified, we reserve the right to cancel the order and issue a refund to the original payment method.
4. Payment Completion and Receipts
Once payment is processed and approved, customers will receive an order confirmation email containing purchase details, billing information, and a summary of the items ordered. This confirmation serves as proof of transaction. Customers should review the information provided and notify us immediately if discrepancies are identified.
5. Pricing and Adjustments
All prices displayed on our website represent the cost of the product at the time of purchase. Prices may be updated or changed without prior notice. Once an order is placed, the price paid at checkout is considered final and will not be adjusted for future promotions or price changes unless otherwise specified. Customers are responsible for reviewing order totals, including any applicable shipping or additional fees, prior to completing payment.
6. Handling of Payment Information
Payment information is processed securely using third-party payment gateways designed to protect sensitive financial data. kolekcionars does not store or access full payment card details. We rely on encrypted payment systems that comply with recognized security standards, and we encourage customers to use secure networks when completing transactions.
7. Failed or Declined Transactions
If a transaction is declined due to insufficient funds, incorrect billing information, or banking restrictions, the order will not be completed. Customers should contact their payment provider or attempt checkout again using a different method. Repeated failed attempts may result in temporary restrictions for security purposes.
8. Refunds to Original Payment Method
Approved refunds, whether issued due to returns, cancellations, or product-related issues, will be processed back to the same payment method used at checkout. Processing times may differ depending on financial institutions, payment gateways, or transaction networks. Customers will receive confirmation once a refund has been initiated on our side.
9. Chargebacks and Disputes
Customers are encouraged to contact us directly at kolekcionars@outlook.com
if they believe a payment has been processed incorrectly, or if they require clarification regarding a transaction. Initiating a chargeback without contacting us may delay resolution. We will work to address concerns promptly and professionally, using order records and transaction logs to support investigation and resolution.
10. Policy Updates
This Payment Policy may be revised periodically to reflect updates in payment technology, operational processes, or business requirements. Any updated version will be posted on our website and take effect immediately upon publication. Continued use of our platform following such updates indicates acceptance of the revised terms.