Shipping policy

This Shipping Policy outlines how kolekcionars manages order handling, packaging, dispatch, delivery timelines, and related customer expectations. Our goal is to maintain transparency and ensure that every stage of fulfillment is communicated clearly and consistently so customers understand what occurs after placing an order.

1. Order Processing Time

Once an order is submitted, our fulfillment team initiates a multi-step workflow that includes payment verification, inventory confirmation, product inspection, and packaging preparation. Processing times may vary depending on order volume, warehouse capacity, or the types of items ordered. Typically, orders require several business days to complete this internal workflow. During this period, we evaluate product quality, verify that items meet our handling standards, and ensure that packaging materials provide adequate protection during transit.

2. Product Verification and Packaging

Every item undergoes a verification step to ensure it aligns with product specifications, sizing accuracy, and general condition requirements before shipment. Our staff inspects fabrics, stitching, and finishing to minimize the likelihood of defects being delivered to customers. Upon verification, items are packaged using materials intended to protect garments from moisture, abrasion, and deformation. Packaging standards may be adjusted depending on the item’s shape, fabric, or fragility, ensuring the product arrives in suitable condition.

3. Shipping Methods and Partner Carriers

We coordinate with third-party delivery partners who specialize in handling e-commerce shipments. Selection of the shipping method may depend on operational capacity, package weight, destination region, and expected delivery times. Our delivery partners are chosen based on reliability, tracking capability, and consistency of service performance. Although we aim to utilize the fastest available methods, the exact shipping route and carrier assignment may be determined at the time of dispatch.

4. Estimated Delivery Time

Delivery timelines vary based on destination, local transit conditions, and the efficiency of last-mile service providers. After dispatch, customers can expect a multi-stage transit period that includes sorting, transportation, regional processing, and final delivery. Delays may occur due to weather, logistical constraints, high-traffic seasons, or operational issues outside our direct control. We strive to provide realistic estimates while reminding customers that these timelines serve as general guidance rather than guaranteed deadlines.

5. Tracking Information

Once an order ships, customers receive a tracking number that allows them to follow each stage of the delivery process. Tracking updates may take time to appear as systems synchronize between carriers. Customers may observe periods where tracking remains unchanged; this typically reflects transitions between sorting facilities or cross-regional movement rather than inactivity. For assistance interpreting tracking data, our support team is available to help clarify transit statuses.

6. Shipping Fees

Shipping fees are calculated based on order size, package weight, delivery region, and prevailing logistics costs. Fees may be displayed at checkout so customers can review them before completing their purchase. In certain situations, promotional shipping discounts may apply, though these do not alter the internal processing steps or delivery time estimates. Shipping fees are generally non-refundable unless the return or refund situation directly results from an error attributable to kolekcionars.

7. Address Accuracy and Delivery Requirements

Customers must provide accurate and complete shipping information during checkout. Incorrect or incomplete addresses may lead to delays, misrouting, or failed deliveries. When this occurs, additional processing time may be required to resolve the issue, and customers may be responsible for any supplementary fees incurred. Our delivery partners may require access instructions, signatures, or secure drop-off points depending on the service standards in the destination area.

8. Failed Deliveries and Re-Shipments

If a carrier is unable to deliver due to inaccessible locations, repeated failed delivery attempts, or incorrect address details, the package may be returned to our facility or held at a local pickup point. Customers will be contacted with instructions on how to proceed, and re-shipment may involve additional fees. We work closely with carriers to minimize such occurrences, but resolution may require customer cooperation to provide updated or accurate information.

9. International Restrictions and Transit Variability

Delivery to certain regions may require extended transit times due to routing limitations, customs checkpoints, or third-party handling requirements. While we do not publish location-specific restrictions publicly, internal logistics evaluation may influence whether an order can be fulfilled. Customers will be notified if special handling or extended timelines apply to their order.

10. Damaged or Lost Packages

If a package is lost in transit or arrives with visible damage, customers should notify us as soon as possible. We may require photos, tracking details, or supporting documentation to initiate an investigation with the carrier. Once verified, we will determine appropriate next steps, which may include a replacement or refund. Our objective is to facilitate resolution efficiently while ensuring alignment with carrier reporting procedures.

11. Customer Support for Shipping Issues

Our support team can assist with questions about processing times, tracking updates, or delivery concerns. Communication is available via kolekcionars@outlook.com or by phone at +1 482-930-1745. When contacting us, customers should include their order number and any relevant details to expedite evaluation of the issue. We focus on clarity, prompt response, and professional handling of all inquiries.

12. Policy Updates

We may periodically revise this Shipping Policy to reflect changes in operational practices, logistics partnerships, or service standards. Updated versions will be published on our website and take effect immediately upon posting. Continued use of our services indicates acceptance of the revised policy.