Shipping policy
Thank you for choosing kolekcionars for your clothing shopping needs. This Shipping Policy clearly outlines the detailed process of how we handle, process, pack, and deliver your orders to ensure transparency. By placing an order with our store, you are deemed to have read, understood, and agreed to all the terms and conditions outlined below.
1. Order Processing Time
All orders placed on our website will be processed within 2-3 business days after your payment has been successfully confirmed. It is important to note that the processing time does not include weekends, public holidays, or any unforeseen operational delays. Once your order has been fully processed, quality-checked, and shipped out, we will immediately send you a shipping confirmation email to the address you provided during checkout. This email will include a unique tracking number, which allows you to conveniently monitor the real-time status of your delivery at any time.
Please note that during peak shopping periods, such as seasonal promotional events, holiday sales, or other busy shopping seasons, order processing may take a little longer than usual due to the high volume of orders. In such cases, we will notify you in advance via email if there is any significant delay in processing your order, so you can stay informed about your purchase status.
2. Shipping Methods & Delivery Time
To ensure your orders arrive safely and on time, we partner with reliable logistics providers to offer high-quality shipping services. The actual delivery time will vary depending on your specific shipping address and the shipping method you select during checkout. Below are the standard shipping options we provide for your convenience:
- Standard Shipping: This is our default shipping method for all orders, designed to balance cost and delivery speed. The estimated delivery time is 5-7 business days after your order has been processed. It is a cost-effective choice for customers who do not require urgent delivery.
- Express Shipping: For customers who need their orders delivered more quickly, you can choose our express shipping option at checkout. The estimated delivery time is 2-3 business days after order processing, ensuring you receive your items in a timely manner. Additional shipping fees will apply for express shipping, and the exact cost will be automatically calculated based on your shipping address and order details during the checkout process.
Please note that all delivery times provided are estimated values and may be affected by factors beyond our control. These factors include but are not limited to severe weather conditions, unexpected logistics delays, customs processing (for international shipments), or local delivery disruptions. We will do our best to coordinate with logistics partners to minimize delays, but we are not responsible for any delivery delays caused by such external factors.
3. Shipping Fees
Our shipping fees are calculated based on three key factors: your shipping address (including region and distance), the total weight and size of your order, and the shipping method you select. Before you complete your payment during checkout, the exact shipping cost will be clearly displayed on the payment page, so you can review it before finalizing your order.
We occasionally launch free standard shipping promotions as a token of appreciation for our customers. These promotions typically apply to orders that meet a certain minimum purchase amount. The specific details of each promotion, including the minimum order value and valid period, will be prominently displayed on our website homepage or in the checkout process, so you can easily take advantage of the offer.
4. Order Tracking
Once your order has been shipped from our warehouse, we will send a detailed shipping confirmation email to the email address you provided when placing your order. This email will include a unique tracking number and a direct link to the logistics provider’s tracking page, allowing you to check the real-time location and delivery progress of your package with just one click.
In addition to the email notification, you can also track your order by logging into your kolekcionars account on our website and navigating to the "Order History" section. Here, you can view the latest status of all your orders, including processing, shipped, and delivered. If you do not receive a tracking number within 4 business days of placing your order, please feel free to contact our customer support team for assistance, and we will promptly check the status of your order for you.
5. Undelivered Orders
If your order is returned to our warehouse due to an incorrect shipping address, undeliverable address (e.g., incomplete address information), or failure to receive the package (such as no one available to accept delivery after multiple delivery attempts), we will contact you via email within 3 business days to confirm your correct shipping address. If you wish to have the order resent, you may be required to pay an additional shipping fee to cover the cost of re-delivery. If we do not receive a response from you within 7 days of sending the notification, we will process a refund for your order (excluding the original shipping fee) to ensure your rights are protected.
6. Shipping Restrictions
We currently offer shipping services to most regions around the world to meet the needs of our global customers. However, due to logistics limitations and regional regulations, there may be some remote areas where we cannot deliver directly. If your shipping address is in such a restricted area, we will notify you immediately during the checkout process and help you find an alternative delivery solution or process a full refund for your order without any additional charges.
For the safety and smooth delivery of your order, we do not ship to P.O. boxes, military addresses, or temporary addresses (such as hotel addresses). Please provide a valid, complete physical address when placing your order to ensure your package can be delivered successfully on the first attempt.
7. Contact Us
If you have any questions, concerns, or need further assistance regarding your order shipping—such as tracking updates, delivery delays, or shipping address changes—please do not hesitate to contact our dedicated customer support team. We are committed to providing you with timely and professional service.
Email: kolekcionars@outlook.com
Phone: +1 (555) 123-4567
Address: 123 Fashion Street, Style District, 45678
We always aim to provide you with a smooth, reliable, and transparent shipping experience. Thank you for your trust and support, and we look forward to serving you again in the future. Happy shopping with kolekcionars!